Rating and Valuation Department

Basic information

Functions:  Responsible for rates and government rent valuation of properties address:  15th Floor, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon Telephone:  2152 0111 (Answered by "1823") Telephone: 2152 2152 (24-hour telephone information service) e-mail:  enquiries@rvd.gov.hk website: https://www.rvd.gov.hk/

Mainly responsible for the valuation of rates and land rent of real estate properties, management of related accounts and issuance of invoices for collection of rates and land rent. In addition, the Rating and Valuation Department provides property valuation services to government bureaux and departments, compiles timely and reliable property market statistics, and provides residential tenancy advisory and mediation services to the public.

The Rating and Valuation Department is committed to providing efficient, cost-effective and customer-oriented services to the public in a professional manner. We also continue to enhance our information technology capabilities and seek more e-government opportunities to meet the needs and expectations of citizens for services.

ideal

To become a model among public institutions providing property valuation and information services worldwide.

mission

1. Provide fair and reasonable valuations and collect rates and rent promptly.
2. Provide high-quality property information and related services to meet the needs of society.
3. Promote information and technology exchange to improve the transparency and efficiency of the property market.
4. Expand a proactive department culture and team spirit.

belief

Satisfactory service

We take the initiative to understand customers' needs and provide satisfactory services at all times.

Fully undertake

We take responsibility for our service levels and performance.

Professionalism

We leverage our expertise, technology and experience, and uphold the highest integrity.

Innovation and progress

We strive to be innovative, proactive, seize opportunities and face challenges.

People-oriented

We value every colleague, partner and customer, and work together to open up the future with a spirit of mutual respect and trust.

Good value for money

We make good use of our resources to provide the best service to our customers and partners.