Table of Contents
| Basic information |
| Functions: Supply electricity to Kowloon and the New Territories, including Lantau, Cheung Chau and most outlying islands address: 7th Floor, Sham Shui Po Centre, 215 Fuk Wah Street, Sham Shui Po, Kowloon Telephone: 2728 8333 (24-hour emergency service hotline) 2761 5555 (Housing Department Hotline) e-mail: datacentre@clp.com.hk website: https://www.clp.com.hk/ |
Move in and apply for a user transfer/account takeover (change of user rights)
| • New electricity supply address, identity document, copy of purchase or lease agreement • Submit application and upload documents online • The deposit is determined based on the use of the house, usually based on the expected maximum electricity bill for the account over 60 days • You can apply after signing the sales contract or lease agreement |
Move out – Close the account and get your deposit back
| • Receive the monthly statement 5 working days after the termination date, and return the deposit balance by cheque or electronic transfer within 5 working days after deduction • Apply online at least 2 working days in advance |
aboutCLP
China Power Group(English:CLP Group; Abbreviation:CLP) in 1901HongkongIncorporated asChina Light and Power Hong Kong Limited(China Light & Power Company Syndicate), is one of the twoelectricityOne of the suppliers (the other isHongkong Electric), responsible for supplying electricity toKowloon,New Territories(including nearby small islands) andoutlying islands（Lamma IslandandPo Toi Island), and is the only electricity supplier in these areas.
CLP is the largestPower Company. CLP Power is currently one of the important energy industry operators in the Asia-Pacific region, with business expansion to mainland China, Taiwan, Australia, India and Southeast Asia, and has participated in more than 60 investments.
CLP Holdings Limited（Hong Kong Stock Exchange:2,OTCBB:CLPHY, CLP Holdings Limited) is the holding company of CLP Group and is listed on the Hong Kong Stock Exchange.
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Why do I need to pay a deposit to open an electricity account?
Since customers pay after using electricity, the company needs to collect a deposit as a security deposit for the account. This deposit will be used to offset any outstanding charges when your account is terminated. According to our company's "Electricity Regulations", the deposit amount will not exceed the maximum electricity fee for 60 days.
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How is the deposit amount determined?
CLP may from time to time require customers to pay one or more deposits before or after supply of electricity to serve as security for payment of electricity charges required for that account. The amount of the deposit is determined by CLP based on the account's electricity consumption and will generally not exceed the account's expected maximum electricity bill within a 60-day period.
For newly opened accounts, since there is no actual electricity consumption as a reference, we will preliminarily determine the deposit amount based on the building area reported by the customer when applying for electricity. However, the amount will be reviewed from time to time based on the actual electricity usage of the account in the future.
Automatic inflation can save less deposit
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Submitted account termination application for deposit refund
You will receive a summary invoice approximately 5 business days after your selected termination date.
The final statement will be sent by the method you selected when you submitted your application to terminate your account (by email or post). -
No application for account terminationBut received summary bill
A new customer submits an application for power supply at your existing power supply address.
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How to apply for deposit refund
Apply online to get your deposit back faster. (Refund only for same name)
Apply online
You can apply for a deposit refund in the following ways. Please prepare the following required documents:
Original copies of all deposit receipts;
A copy of the registered customer's Hong Kong Identity Card or Hong Kong Business Registration Certificate (if applicable);
If adoptedAutomatic bank deposit, please provide a copy of your bank account passbook (only the inner page with the bank account holder's name and number printed on it) or a copy of your bank statement.
If adoptedFPS(To withdraw balance of HKD10,000 or below), please provide a copy of your bank account statement (only with bank account holder name and FPS information such as mobile number or email address).
If you want to return the deposit to a third party, you need to fill in and submitDeposit Refund Application Form(Form L) (PDF). -
If you are applying for a deposit refund for a deceased registered customer, please prepare the following required documents
Application Methods
In personCustomer Service Center
Phone CallCustomer Service HotlineBy registered mail toAccounts and Credit Management Office, China Light and Power Hong Kong Limited, 3/F, 8 Laguna Avenue, Hung Hom, Kowloonreceive
Note: This is the back office. Deposit related matters cannot be inquired or processed here.After receiving the relevant documents5 working daysYour application will be processed within 24 hours.
If you have recently paid via the following methods, please allow time for confirmation of payment and refund of the remaining deposit:
PPS or bank: It takes 2 working days to deposit funds into your account
Cheque: 8 working days to be credited
Automatic transfer or credit card automatic transfer: It takes 5 working days to be credited to your account
FPS: It takes 2 working days to deposit funds into your account
