民政事務總署

Basic information

Functions: To enable the government's policies to keep pace with the times. Providing support services to estate beneficiaries. Implement building management measures. Issue of licences for gaming centres, prize-based amusement games, public dance halls, lottery activities, mahjong/tin kau, tai bo na and competitions for the promotion of business.

address: District Offices
Telephone: 2835 2500
e-mail: hadgen@had.gov.hk
website: https://www.had.gov.hk/

Main work

Strengthen the channels of communication between the Government and the public; explain the Government's objectives, policies and services to the public; collect, evaluate and reflect the views and expectations of the public to the Government so that the Government's policies can be adapted to the times.
Through the District Management Committee, it coordinates the implementation of various government services and public facilities projects in the region.
To better serve the public through the work of District Councils and Caring Teams.
Citizens are encouraged to participate in community building activities to cultivate the neighborly spirit of mutual assistance.
During and after emergencies and natural disasters, help alert citizens, provide temporary shelters, and coordinate various support services and follow-up work.
To monitor and evaluate the support services provided by the Government to new arrivals from the Mainland and ethnic minorities so as to enable them to integrate into Hong Kong society as quickly as possible.
Carry out district minor works and implement building management measures to improve the living environment of the public; ensure that hotels, clubs, bedspace apartments and karaoke establishments meet safety standards; and issue licences for amusement machine centres, prize-winning amusements, public dance halls, lottery activities, mahjong/tin kau, tai bo na and competitions to promote business.
Providing support services to estate beneficiaries.

Ensure service level

Service Environment

The Department is committed to providing courteous and efficient services to the public in a clean, tidy and orderly environment.

Monitoring performance

The Director of Home Affairs will monitor the performance of the above services against the set targets.

Citizens’ roles and rights of redress

The Department welcomes members of the public to provide comments and suggestions on the above services. Our staff will do our utmost to serve the public. If our services fail to meet the promised objectives, members of the public have the right to request a prompt and detailed explanation from us. Citizens can make requests through the following channels:

Meet the relevant supervisor; or
Write to the relevant District Officer.

Simple verbal complaints will be dealt with promptly. For more complex written complaints, at least a preliminary response will be given within 10 days.

If a member of the public believes that their complaint has not been properly handled, they may appeal to the Director of Home Affairs. The contact details are as follows:

Postal Address: Home Affairs Department, 29/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong
Fax number: 2834 7649
Email Address: hadgen@had.gov.hk

How to Request More Information

Staff at our Telephone Enquiry Centre (Tel: 2835 2500) and Home Affairs Enquiry Centres are happy to provide members of the public with more information on our services.

Citizens may also visit our website ( http://www.had.gov.hk ) for more information about our department.

Building Management

Building Management Ordinance (Cap. 344)

Code of Practice for Procurement of Supplies, Goods and Services

Best Practices in Building Management

Formation of Owners Corporation

Building Management Support Services

Education and promotion activities

Hong Kong Private Building Computer Database

Forms/ Templates

Property Management Services Authority

Basic Information

Functions: Property Management Services Regulations (Cap. 626) Prescribes the functions and operations of the Property Management Services Authority (the Authority). To regulate property management services through a licensing system, promote the integrity of property management companies and practitioners, and enhance the professional status of the property management industry.

address: Room 806-8, 8/F, Dah Sing Financial Centre, 248 Queen's Road East, Wan Chai, Hong Kong
Telephone: 3696 1111
e-mail: enquiry@pmsa.org.hk
website: https://www.pmsa.org.hk/tc/

New Territories village houses exempted from paying rates

Introduction

Under section 36(3) of the Rating Ordinance (Cap. 116), the Director of Home Affairs may, under a delegated power from the Chief Executive, exempt from rates any bona fide village house situated outside the places specified in section 36(1)(c).

Eligibility

Generally speaking, indigenous residents of the New Territories or their immediate family members are exempted from paying rates for bona fide village houses they occupy.

According to the current New Territories rates exemption policy, “indigenous residents” refer to persons whose paternal ancestors were residents of the original villages in the New Territories of Hong Kong (excluding New Kowloon) in 1898. “Immediate family members” refer to parents, grandparents, spouse, children and siblings, as well as the parents, grandparents and grandparents-in-law of the spouse.

Application Method

Existing Village House

Applicants must complete the "Application Form for Exemption from Payment of Rates for New Territories Village Houses" [Click here to download] and then send it together with the required supporting documents to theDistrict Office. The relevant forms are available atCivil Affairs Consultation CenterRequest.

Applicants may also fill inspreadsheet, and upload relevant supporting documents.

For the criteria and application procedures for rates exemption, please refer to the "Guidelines on Application for Rates Exemption for New Territories Village Houses" [Click here to download].

New village house

Newly built village houses refer to those village houses that are currently applying for a "Letter of Satisfaction" or "Letter of No Objection to Occupation". If the applicant has submitted a "Construction Completion Report" (CE/4 or CE/5) or other completion declaration documents to the Lands Office in the area where the village house is located, he/she must complete the "Application Form for Exemption from Payment of Rates for Newly Built Village Houses in the New Territories" [Click here to download] and then send it together with the required supporting documents to theDistrict Office. The relevant forms will generally only be distributed by the relevant district land administration office upon receipt of the "Construction Completion Report" or other completion declaration documents. If you wish to obtain additional application forms, please contact our Rates Exemption Section at 3586 2687 or 3586 2493.

Applicants may also fill inspreadsheet, and upload relevant supporting documents.

For the criteria and application procedures for rates exemption, please refer to the “Guidelines on Application for Rates Exemption for Newly Built Village Houses in the New Territories” [Click here to download].

Office of the Licensing Authority

Introduction

The Office of the Licensing Authority under the Home Affairs Department is responsible for enforcing Miscellaneous Licences Ordinance(Chapter 114), Gambling Ordinance(Chapter 148), Hotel and Guesthouse Accommodation Ordinance(Chapter 349), Clubs (Safety of Premises) Ordinance(Chapter 376), Amusement Game Centres Ordinance(Chapter 435), Bedspace Apartments Ordinance (Chapter 447) and Karaoke Establishments Ordinance (Chapter 573).

If you have any comments, enquiries or report unlicensed operations, please contact us via the following methods:

category	Telephone	fax	address
Enquiries on licensing of hotels, clubs, bedspace apartments and karaoke establishments	(852) 2881 7034	(852) 2894 8343	4/F, Taikoo Wan Road, Taikoo Shing, Hong Kong
Reporting on unlicensed operation of hotels, clubs, bedspace apartments and karaoke establishments	(852) 2881 7498	(852) 2504 5805	4/F, Taikoo Wan Road, Taikoo Shing, Hong Kong
Enquiries about Amusement Game Centre Licence and Amusement Game with Prizes Licence	(852) 2116 5230	(852) 2511 3860	Room 2503-05, 25/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
Enquiries about Lottery Licences	(852) 3521 1496 / (852) 2117 3798
Enquiries about Mahjong / Tin Kau Licence	(852) 2117 3798
Enquiries about Public Dance Hall Licence and Taipa Licence	(852) 2117 3982
Enquiries about competition licences for promoting business	(852) 3521 1496 / (852) 2117 3798

Website: www.hadla.gov.hk
e-mail: hadlaenq@had.gov.hk

Chinese Charity Fund and Special Aid Fund

Introduction

The Chinese Charity Fund and the Special Relief Fund aim to provide emergency assistance to Hong Kong residents in urgent need due to natural disasters or accidents. The Chinese Charity Fund provides assistance to Chinese families/individuals in need, while the Special Assistance Fund is for non-Chinese families/individuals. All applications are subject to vetting by the relevant District Office to assess the financial hardship faced by the applicants.

Application Method

People affected by local incidents can submit applications to their local District Office. For enquiries, please contact the relevant District Office. please Click hereBrowse the addresses and telephone numbers of the Civil Affairs Consultation Centres in each district. Applications concerning Hong Kong residents seriously injured or killed in disasters outside Hong Kong should be submitted to the Home Affairs Department through the Immigration Department.