Table of Contents
| Basic information |
| Functions: Supplying electricity to Hong Kong Island, Po Toi Island, Ap Lei Chau and Lamma Island address: 9th Floor, Electric Center, 28 City Garden Road, North Point, Hong Kong Telephone: 2555 4999 (Emergency contact) 2887 3411 (customer service) e-mail: cs@hkelectric.com website: https://www.hkelectric.com/ |
About Hongkong Electric
The Hongkong Electric Company Limited(English:The Hongkong Electric Company, Limited, referred to as:HK Electric), founded in 1890, isHK Electric InvestmentsOne of the members. It is one of the two electricity suppliers in Hong Kong (the other isChina Electric Power), responsible for supplying electricity toHong Kong Island(including nearby small islands),Po Toi Island,Ap Lei ChauandLamma Island, and is the only electricity supplier in these areas. The power generation facilities are located on Lamma Island and have a total generating capacity of 3,737 megawatts. Fixed assets: HK$47.9 billion.
On February 16, 2011, the parent company of HK Electric officially changed its English name toPower IndustryLtd. The meaning of Power Assets Holdings, in addition to including electricity and energy, also reflects the company's practicality and strength.
What is the voltage?
The supply voltage is 220 volts single phase and 380 volts three phase 50 Hz AC.
CLP Power
The Hongkong Electric Company Limited supplies electricity to Hong Kong Island and the nearby Ap Lei Chau and Lamma Islands; while the China Light and Power Company Limited supplies electricity to Kowloon and the New Territories, including Lantau Island and several outlying islands.
The power transmission systems of CLP and HK Electric are connected by cross-sea cables. In addition to providing emergency power support, the networking system can also save users money. This is because the two power companies can transfer energy to each other, reducing the amount of operating reserves required to cope with failures of other units, which is more economical. The interconnected system was commissioned in 1981 and currently has a total transmission capacity of 720 MVA (720,000 kVA).
Power supply application
• Copy of identification document, purchase agreement or lease
• Submit your application by post, in person, at a customer service center, or online
• The deposit amount is approximately equal to 60 days of estimated electricity consumption
• Handle account transfer 1 working day in advance
• If the property's electricity supply has been terminated for more than four months • The electrical installation must be checked before applying for new electricity supply. After passing the test: Usually the electricity supply can be connected immediately: If the electricity supply is not properly installed, HK Electric will conduct a re-inspection and charge a re-inspection fee
- Customers can call 2887 3466 HK Electric's 24-hour automated telephone service 2887 3411 HK Electric Customer Service Officer or through the HK Electric website www.hkelectric.com
Query information on application procedures for electricity supply. For the application procedures for electricity supply for general installations, please refer to Drawing No. GCS/2/01. - Customers should pay special attention to the contents concerning “Permitted Loading Capacity” and “Registered Electrical Workers/Contractors” in Sections 2.4 and 2.5.
- Customers can obtain the "Electricity Supply/Transfer Application Form" free of charge through any of the following methods:
a. In person at the HK Electric Customer Centre at 9/F, Electric Centre, 28 City Garden Road, North Point, Hong Kong (near Fortress Hill MTR Station);
b. Call 2887 3411 Contact HK Electric Customer Service Officer;
c. Download from HK Electric's website www.hkelectric.com;
HK Electric's "Electricity Regulations" set out the electricity supply terms and technical requirements. Customers can visit HK Electric's Customer Centre or obtain HK Electric's "Electricity Regulations" free of charge on its website. - For free consultation on filling out the electricity application form, customers can:
a. Visit HK Electric Customer Centre
b. Call 2887 3411 Contact HK Electric's Customer Service Officer. - The completed and signed "Electricity Supply/Transfer Application Form" should be returned to HK Electric as soon as possible by the following methods:
a. In person or by mail to HK Electric Customer Centre
b. Fax to 2510 7667. - HK Electric also accepts applications for new electricity supply or account transfer by telephone or via electronic form on the HK Electric website www.hkelectric.com.
- The time required by HK Electric to process each application depends on the type of application. Generally speaking, if the existing electricity supply system is compatible with the electricity supply application, we can arrange for an installation inspection for the new electricity supply application within two working days. However, if applying for electricity supply to new buildings, construction sites and squatter housing; or applying for electricity supply of larger load (such as three-phase electricity supply), customers must notify HK Electric as soon as possible (please refer to Chapter 3 of this "Guide" for details). If no installation inspection is required, customers can apply for account transfer and we can connect the electricity within the next business day.
- If there is no electricity supply at the location where the power supply is applied for, or the existing power supply equipment cannot provide the customer's required power requirements, HK Electric will plan to install additional power supply equipment to meet the relevant needs. In this case, it may take longer to supply electricity.
- If the power supply equipment needs to be installed on government land, roads or private properties, HK Electric must apply for a permit or consent from the relevant government department or the owner before installing the power supply equipment. This application may extend the time required to supply electricity. This situation is beyond the control of HK Electric but we will provide our customers with the best estimate of the date when electricity will be available from time to time.
- HK Electric will inform customers of the "Application Number" of their electricity supply application for reference in future correspondence and enquiries regarding their electricity supply application.
- Customers may be required to pay service charges for electricity supply.
Move in - Apply for power supply/account acceptance documents and procedures
HK Electric Power Account Transfer/New Account Application Process
Applicable scenarios: Moving to a new location, renting or purchasing a property and needing to transfer the electricity bill account
? How to apply
- Online processing
- Submit the application form on the official website and directly upload the electronic files of the required documents (PDF/JPG format).
- Advantages: Instant confirmation, no need to wait for postal delivery.
- Offline processing
- By mail/fax: Complete the form and send it together with a copy of the document to HK Electric Customer Centre.
- In-person service: All our Customer Service Centres in Hong Kong will handle your queries on the spot.
? List of required documents
- Applicant's identity certificate (Hong Kong ID card/passport/business registration certificate)
- Property rights certificate (choose one from three):
✅ A copy of the valid lease
✅ Sales and purchase agreement (deed)
✅ Authorization letter from the owner (if applying on behalf of the owner)
? Deposit calculation and refund
- Amount estimation: Expected electricity bill for about 60 days (refer to old household usage or standards in the same area)
- Refund conditions: After settling the bill, the deposit will be returned to the designated bank account.
- Tip: You can call the customer hotline to estimate the specific amount.
⏰ Time limit and effectiveness
- Please apply at least 1 working day in advance (it is recommended to apply 3 days before moving).
- The account effective date can be designated as the day of check-in to avoid power outages.
⚠️ Special situation handling (power outage for more than 4 months)
- After submitting your new account application, call HK Electric immediately to make an appointment for an electrical installation inspection.
- Check results:
- Pass: Power supply will be restored on the same day.
- Rectification required: After the repair is completed, a re-inspection fee will be required (starting from approximately HKD 400).
- Recommendation: Contact a licensed electrician in advance to self-check the circuit to shorten the approval time.
? Important contact information
- Customer Hotline:2887 3411
- Emergency Power Services:2887 0333
- Official website application entrance:HK Electric official website
Tips:
- The old owner must settle the electricity bill before the transfer can be completed.
- Keep your application number to track your progress.
- Commercial users are required to provide additional company registration documents.
Through the above process, you can ensure seamless power connection and avoid relocation delays! ?
Deposit
- Customers are required to pay a deposit as a guarantee for future electricity use.
- The amount of the deposit is approximately equal to the estimated electricity consumption for 60 days, which is determined based on the electrical load and the rating of the main supply switch.
- Customers who pay the deposit in cash will receive an annual interest rate equal to the savings deposit rate offered by HSBC Hong Kong to account balances between $10,000 and $149,999. If the customer's account has been terminated or transferred, interest calculation will stop.
Move out – Close the account and get your deposit back
• Submit the electronic form online or complete the "Electricity Account Termination Application Form" and mail, fill in or return it to the Customer Center
• The remaining deposit after deducting the electricity charges will be sent by cheque or deposited into the victim’s bank account within 5 working days
• Please notify HK Electric 2 working days in advance to arrange for account termination
Addresses and telephone numbers of various enquiry services
Apply for electricity supply, account transfer and check electricity bill:
Customer Service: 9/F, Electric Centre, 28 City Garden Road, North Point
(Near Fortress Hill MTR Station)
Telephone: 2887 3411
fax: 2510 7667
Email address: cs@hkelectric.com
Customer device inspection inquiry and technical consultation:
Customer Device
Enquiry: 9/F, Electric Centre, 28 City Garden Road, North Point (near Fortress Hill MTR Station)
Telephone: 2887 3455
fax: 2510 7721
Emergency Contact
Telephone: (24-hour service)
2555 4999(Cantonese)
2555 4000(English)
SMS enquiry service: 6681 3411
"Customer Pass" 24-hour automatic system telephone service: 2887 3466
"EasyConnect" 24-hour automated system telephone service: 2887 3838
Website: www.hkelectric.com
Email address: mail@hkelectric.com
Mailing address: GPO Box 915, Hong Kong
