Table of Contents
Basic information
| Functions: Handle issues such as food hygiene, licensing, food safety, dripping air conditioners, food poisoning, animal carcasses, licensing, sanitation, slaughterhouses, markets, toilets, burials, hawkers, pests and rats, etc. address: 10th Floor, Sheung Wan Municipal Services Building, 345 Queen's Road Central, Hong Kong Telephone: 2868 0000 24 hours e-mail: enquiries@fehd.gov.hk website: https://www.fehd.gov.hk |
How to report to FEHD?
How to report to FEHD?
You can call the 1823 Call Centre to make suggestions, enquiries or complaints. The Centre will handle your case or refer it to us or relevant government departments (including the Food and Environmental Hygiene Department).Department, Hong Kong Police Force, Home Affairs DepartmentDepartmentand environmental protectionDepartmentetc.) to follow up.
In addition, if the matter involves the police, you can contact the police directly at 2860 2973.
You can also call the Food and Environmental Hygiene Department during office hours.DepartmentLiquor Licensing Office Suggestions or Enquiries:
Assistant Secretary, Liquor Licensing Board, Hong Kong Island and Outlying Islands
Tel: 2879 5779 / 2879 5728
Assistant Secretary, Liquor Licensing Board, Kowloon Region
Tel: 2729 1293 / 2729 1237
Assistant Secretary, Liquor Licensing Board, New Territories Region
Tel: 3183 9220 / 3183 9255
Written form
Email (Email address:enquiries@fehd.gov.hk)
Your email will be received by the 1823 Call Centre. The centre will process your email, including forwarding the case to us or relevant government departments for follow-up.
By mail to the Liquor Licensing Office of the Food and Environmental Hygiene Department
Hong Kong Island and Outlying Islands
8/F, Lockhart Road Municipal Services Building, 225 Hennessy Road, Wan Chai, Hong Kong
Assistant Secretary, Liquor Licensing Board
Fax: 2507 2964
Kowloon
4/F, Pei Ho Street Municipal Services Building, 333 Ki Lung Street, Sham Shui Po, Kowloon
Assistant Secretary, Liquor Licensing Board
Fax: 3146 5319
New Territories
4/F, Tai Po Complex, 8 Heung Sze Wui Street, Tai Po, New Territories
Assistant Secretary, Liquor Licensing Board
Fax: 2606 3350
FEHD Report Hotline
FEHD Report Hotline
Hotline: ☎2868 0000 or ☎1823 (both are 24-hour hotlines, answered by "1823")
Electronic Form: Electronic Form (The electronic form is processed by "1823")
Fax: 2869 0169
Address: Food and Environmental Hygiene Department Headquarters, 44/F, Queensway Government Offices, 66 Queensway, Hong Kong
Food and Environmental Hygiene Department garbage complaints
Food and Environmental Hygiene Department garbage complaints
You canCall 1823 Call Centre, make suggestions, enquiries or complaints, and the Centre will handle your case or refer it to us or relevant government departments (including the Food and Environmental Hygiene Department, the Hong Kong Police Force, the Home Affairs Department and the Environmental Protection Department, etc.) for follow-up.
What time does the Food and Environmental Hygiene Department collect fees?
What time does the Food and Environmental Hygiene Department collect fees?
Monday to Friday: 8:45am to 1:00pm 2:00pm to6 p.m.
Saturday, Sunday and Public Holidays: rest
Who should I contact if there is food poisoning or dead animals?
Who should I contact if there is food poisoning or dead animals?
Duty Office (Hong Kong Island and Outlying Islands) (24 hours) 2571 7270
Duty Room (Kowloon Region) (24 hours) 2394 6957
Duty Room (New Territories) (24 hours) 2424 0853
Can I dispose of furniture at a garbage station?
To dispose of large discarded furniture (such as dining tables, bookcases, mattresses, etc.), follow these steps:
Buy Special Labels:Each piece of large waste must be affixed with a special label from the Environmental Protection Agency. Each label costs 11 yuan and can be purchased at designated locations.
Label:Attach the label securely to the waste, ensuring it is clearly visible.
Disposal Arrangements:
Residential Area:Place labelled waste at public waste collection points.
Environmental Protection Agency garbage station:Take the waste directly to the landfill for disposal.
Other designated locations:Dispose of in accordance with local regulations.
Appointment collection service (optional): If you are unable to remove the waste yourself, you can contact the Environmental Protection Agency or relevant agencies to make an appointment for door-to-door collection at an additional cost.
Recycle or Donate:If your furniture is still usable, consider donating it or contacting a recycling agency.
Notice:
Ensure waste does not obstruct pathways or public spaces.
Disposal without a label may result in a fine.
General garbageHow to charge
The charge is $0.11 per liter
